Collections Specialist Company: Funding Futures Industry: Merchant Cash Advance / Alternative Finance Funding Futures is a fast-growing funding company helping small and mid-sized businesses access the capital they need to grow. We’re looking for a confident, organized Collections Specialist to manage merchant repayments, resolve payment issues, and protect our portfolio—while maintaining strong, professional relationships. What You’ll Do Conduct introductory calls to merchants following funding to establish rapport and clarify payment expectations. Monitor daily bank bounce reports and proactively contact merchants to resolve payment issues and restore account standing. Negotiate repayment plans and terms with delinquent merchants, striving for mutually beneficial agreements. Develop a thorough understanding of merchant business cycles to determine optimal times for adjusting payment terms or escalating collections actions. Deliver exceptional customer service by promptly addressing merchant inquiries and resolving account-related disputes. Document interactions and maintain precise records of all collection’s activities. Foster positive relationships with merchants through proactive communication and personalized service, aiming to retain long-term partnerships. What We’re Looking For 1–2 years of collections experience (MCA, commercial lending, or finance preferred) Strong communication and negotiation skills Professional, empathetic, and solutions-driven approach Highly organized and comfortable managing multiple accounts Excel or Google Sheets proficiency (ACH experience a plus) Why Join Funding Futures Growing company with long-term opportunity Fast-paced, collaborative environment Direct impact on business performance Hands-on exposure to alternative finance Ready to grow with us? Apply today and join the Funding Futures team.