Overview Operations Manager (E-commerce) 125 – 175K Upstate NY Job Summary: We are seeking an Operations Manager with strong operational experience to lead the day-to-day functions of our e-commerce business. This role focuses on driving efficiency, optimizing processes, and ensuring a smooth and reliable customer experience. Key Responsibilities: Track and improve KPIs such as order accuracy, delivery timelines, and customer satisfaction Identify inefficiencies and implement scalable process improvements Manage and optimize operational systems and tools Handle operational challenges and escalations effectively Requirements: Strong hands-on experience in operations management, preferably in e-commerce Proven ability to streamline processes and improve performance Experience with order management systems and e-commerce platforms Analytical mindset with strong problem-solving skills Excellent communication and leadership abilities