Customer Service Manager | Lakewood, NJ $65,000 $75,000 About the Role A growing ecom company is looking for a Customer Service Manager to lead and support a small team of two remote representatives. This is a role that values drive over years on a resume whether you're an experienced manager or a sharp up-and-comer ready to step into leadership, both paths are welcome here. If you're organized, people-oriented, and know how to keep a team running smoothly, this one's for you. Key Responsibilities Team Oversight Manage and support a team of two remote customer service representatives Monitor performance and ensure a high standard of customer interactions Operations & Communication Serve as the point of contact for escalated customer issues Keep team workflows organized and efficient in a remote environment Qualifications Prior experience in customer service, with some leadership exposure preferred Strong communication and organizational skills Comfortable managing remote employees Self-motivated with the ability to work independently Interested? Send your resume to: Mendy@bhirednyc.com