Customer Service Manager
Customer Service Manager | Lakewood, NJ $65,000 $75,000
About the Role
A growing ecom company is looking for a Customer Service Manager to lead and support a small team of two remote representatives. This is a role that values drive over years on a resume whether you're an experienced manager or a sharp up-and-comer ready to step into leadership, both paths are welcome here. If you're organized, people-oriented, and know how to keep a team running smoothly, this one's for you.
Key Responsibilities
Team Oversight
Manage and support a team of two remote customer service representatives
Monitor performance and ensure a high standard of customer interactions
Operations & Communication
Serve as the point of contact for escalated customer issues
Keep team workflows organized and efficient in a remote environment
Qualifications
Prior experience in customer service, with some leadership exposure preferred
Strong communication and organizational skills
Comfortable managing remote employees
Self-motivated with the ability to work independently
Interested? Send your resume to: Mendy@bhirednyc.com
06/01/2026lakewood
full timeoffice
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