Director of Intake & Enrollment
Director of Intake & Enrollment | Monsey, NY $110,000-$130,000
About the Role This is a senior leadership role overseeing all intake, enrollment, disenrollment, and member retention functions across multiple lines of business in the managed care space. You'll serve as the connective tissue between the organization and the communities it serves building relationships, driving enrollments, and ensuring every team member is operating at the highest standard. If you thrive at the intersection of operations, community engagement, and people leadership, this role was built for you.
Key Responsibilities
Team Oversight & Leadership
Supervise Enrollment Agents, Intake-Enrollment & Disenrollment Specialists, Member Retention staff, and associated leads and regional supervisors
Establish and maintain a culture of responsibility and accountability across all teams
Ensure all staff adhere to company, federal, and state mandated regulations and policies
Oversee that appropriate staff are traveling throughout the service area to educate the community and meet with prospective members
Enrollment & Intake Operations
Manage the full intake and enrollment process across all lines of business, including disenrollment in accordance with established policies
Oversee eligibility exploration for potential individuals and families seeking services
Manage assignment of individuals determined eligible for any line of business
Navigate escalated Medicare and Medicaid cases, working directly with federal and state entities on pending approvals
Reporting & Tracking
Maintain ongoing tracking and provide weekly status reports on new enrollments by line of business and county
Track outreach-related meetings and events as communicated by the outreach team
Utilize current tracking software to ensure timely communication and service delivery
Community & Stakeholder Engagement
Strengthen and maintain relationships between the organization's lines of business and the broader community
Represent the organization effectively before a wide range of community and professional constituencies
Ensure staff are providing educational programming and promoting activities that support membership growth across the geographic service area
Qualifications
Knowledge of social services programs and community services
Familiarity with CMS and DOH guidelines
Experience with Medicare and Medicaid enrollments
Strong verbal and written communication skills
Ability to speak professionally with a wide range of individuals and communities
Excellent organizational, time management, and interpersonal skills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Comfortable working both independently and collaboratively within a team
Interested? Send your resume to: Koppel@bhirednyc.com
06/01/2026monsey
full timehealthcare
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