Our client, a construction supply company, is seeking a proactive and customer-focused Account Manager to handle incoming orders, support client needs, and ensure an exceptional customer experience. This role is responsible for managing day-to-day communication with customers, resolving issues, tracking orders, and maintaining strong client relationships. The ideal candidate is organized, responsive, and committed to keeping customers satisfied from order placement through delivery. Responsibilities: Serve as the primary point of contact for customer inquiries and incoming orders Respond promptly to customer questions, requests, and service needs Handle customer issues professionally and provide timely resolutions Process incoming orders accurately and ensure all details are properly recorded Track orders from start to finish to ensure on-time delivery Communicate updates, delays, or changes to customers as needed Coordinate internally with production, logistics, and other departments to ensure smooth workflow Build and maintain strong relationships with customers Monitor customer satisfaction and follow up to ensure a positive experience Identify opportunities to improve service or expand relationships Address and resolve customer complaints or challenges efficiently Escalate issues when necessary and follow through until resolution Maintain organized and accurate customer records Track open orders, follow up on pending items, and update internal systems Prepare reports related to customer activity or order status when requested Qualifications: 1–3 years of experience in account management, customer service, or a similar client-facing role Strong communication and interpersonal skills Excellent organizational skills with attention to detail Ability to multitask and manage multiple orders or clients simultaneously Proficiency in email, CRM systems, and basic office software Experience in a product-based or order-processing environment Experience handling customer accounts or coordinating with internal operations Strong problem-solving abilities and customer-first mindset Reliable and responsive A team player who can follow through on customer needs A positive, solution-driven communicator Takes ownership and keeps customers happy from start to finish Location: Brooklyn NY Salary: $80K