Our client, a growing MSP company, is seeking a proactive Chief Operating Officer with experience in overseeing multi-department functions and leading teams of department managers. The ideal candidate will be responsible for streamlining internal operations, improving communication across departments, and fostering a culture of collaboration and recognition—ensuring teams remain productive, aligned, and engaged. Responsibilities: Oversee daily operations across multiple departments to ensure alignment with company goals and performance benchmarks. Manage and support department managers, providing coaching, feedback, and leadership to help them succeed in their roles. Coordinate and execute internal processes to improve operational efficiency across departments. Plan and manage company-wide events, team celebrations, and morale-boosting initiatives. Identify and resolve operational inefficiencies by analyzing workflows and implementing process improvements. Collaborate closely with senior leadership to align departmental strategies with business objectives. Monitor KPIs across teams to ensure goals are met and take corrective action as needed. Maintain clear internal communication practices and promote a culture of accountability and continuous improvement. Qualifications: 5+ years of experience in operations or general management, with at least 3 years overseeing department managers. Strong leadership and interpersonal skills, with a proven ability to manage and inspire cross-functional teams. Experience planning and managing internal events, team-building activities, and department milestones. Basic understanding of SaaS or tech-based business environments and operations. Excellent communication and organizational skills, with a focus on collaboration and team support. Ability to analyze operational challenges and implement process improvements effectively. Proficiency in tools such as Slack, Asana, Google Workspace, and light familiarity with CRM or ERP systems. A calm, solution-oriented approach to managing day-to-day operations in a fast-paced environment. Location: Monroe, NY Salary: $175K