A growing IT firm is seeking a Level 1 Helpdesk Technician to join their frontline support teams. These roles are ideal for organized, dependable individuals comfortable working within structured workflows to resolve client issues. The candidate will be responsible for opening and closing helpdesk tickets, assisting with basic troubleshooting, setup, and configurations. Candidates will work directly with clients to resolve technical issues and ensure tickets are assigned correctly. Responsibilities: Respond to and resolve support tickets (email, desktop, connectivity, login issues) Follow documented SOPs and escalation procedures Assist with user setup, password resets, and basic Microsoft 365 support Perform workstation prep, software installs, and peripheral configuration Document ticket resolutions and client interactions clearly Communicate status updates to clients and internal teams Support onboarding tasks such as account provisioning and device labeling Escalate complex issues to Tier 2/3 engineers as needed Qualifications Minimum 1 year in IT support or helpdesk roles Familiarity with Microsoft 365, Windows 10/11 Pro, and basic networking concepts Comfortable using PSA/RMM tools (Syncro, ConnectWise, Autotask, etc.) Strong written and verbal communication skills Ability to follow procedures and work within a ticketing system Detail-oriented and reliable with a customer-first mindset Bonus Skills: Exposure to onboarding workflows or migration support Experience with documentation platforms (Hudu, IT Glue, Syncro, or similar) Basic PowerShell or scripting familiarity Certifications (Optional but Helpful): CompTIA A+ Microsoft Fundamentals Salary: $50K Location: Ocean County, NJ