Position Overview The Head of Office is responsible for the overall performance, management, and daily operations of the office, including recruitment delivery, finance and billing oversight, administrative functions, and team leadership. This role serves as the operational leader of the office, ensuring successful staffing execution for property management clients while maintaining strong financial controls, efficient workflows, and a high-performing team environment. Key Responsibilities Office Leadership & Management Oversee all day-to-day office operations Lead HR, recruiters, finance staff, and billing personnel Create an organized, accountable, and performance-driven office culture Ensure alignment with company operational standards and policies Recruitment & Staffing Delivery Oversee full-cycle recruitment activity and staffing fulfillment Ensure timely placement of candidates for property management clients Monitor recruiting pipelines, fill rates, and placement quality Support recruiters with strategy, prioritization, and execution Maintain high standards of candidate and client experience Finance & Billing Oversight Supervise office billing, invoicing, and payment processes Ensure accuracy of timesheets, payroll coordination, and client invoicing Monitor office revenue performance and placement tracking Partner with leadership on revenue reporting and operational metrics Maintain strong financial discipline and documentation standards Client Service & Account Execution Ensure consistent service delivery across all client accounts Act as escalation point for client or candidate issues Maintain strong relationships with property management clients Coordinate closely with Area Managers on client performance Operational Execution & Reporting Track office KPIs including placements, revenue, billing accuracy, and productivity Prepare performance reports for the Head of Operations Implement operational improvements and efficiency initiatives Ensure compliance with staffing policies and procedures Qualifications 5+ years in a Leadership Role Leadership experience managing teams and office operations Strong understanding of recruitment workflows and staffing delivery Experience overseeing billing or operational finance processes preferred Highly organized with strong execution and problem-solving skills Ability to balance people leadership with operational accountability Core Competencies Office Leadership Recruitment Operations Financial & Billing Oversight Team Management Client Service Delivery Operational Organization Performance Accountability Success in This Role Looks Like High-performing, organized office environment Strong recruiting output and fulfillment rates Accurate and timely billing operations Positive client relationships and retention Clear operational visibility and accountability