Position Overview The Head of Operations oversees operational performance across all offices and regions within a staffing company serving property management organizations. This role leads Area Managers and ensures consistent execution, service quality, and operational excellence across the company. The Head of Operations is responsible for translating company strategy into daily execution, driving accountability, improving performance across locations, and ensuring every office operates efficiently, professionally, and in alignment with company standards. Key Responsibilities Regional & Office Operations Leadership Directly manage and coach Area Managers across multiple offices or territories Ensure operational consistency, performance standards, and best practices across all locations Monitor office productivity, workflow efficiency, and service execution Identify underperforming regions and implement improvement plans Conduct regular operational reviews with Area Managers Operational Execution & Performance Establish operational KPIs and performance expectations across offices Drive accountability for service delivery, responsiveness, and operational outcomes Standardize workflows and operating procedures company-wide Ensure smooth day-to-day operations across all teams and locations Team Leadership & Development Mentor and develop Area Managers into strong operational leaders Create leadership training, coaching structures, and performance management systems Build a culture of ownership, professionalism, and operational excellence Partner with leadership on succession planning and leadership growth Client Service Operations Ensure consistent service standards across all property management clients Support Area Managers in resolving escalations and operational challenges Maintain strong operational relationships with key clients when needed Monitor client satisfaction trends and operational feedback Process Improvement & Scaling Identify operational inefficiencies and implement scalable solutions Roll out new initiatives, policies, and operational systems across regions Lead operational readiness for expansion into new markets or offices Align field execution with company growth strategy Qualifications 7+ years of leadership experience in operations, staffing, property management, or multi-location service organizations Experience managing regional leaders or multi-site teams Strong leadership, coaching, and performance management skills Proven ability to drive accountability across distributed teams Highly organized with strong operational judgment Comfortable working in fast-paced, growth-oriented environments Core Competencies Multi-Location Operations Management Leadership Development Operational Execution Performance Accountability Process Standardization Client Service Oversight Success in This Role Looks Like High-performing Area Managers and offices Consistent operational standards company-wide Improved efficiency and accountability across locations Strong client service execution across all regions