A homecare clinic is seeking an experienced Call Center Director to lead its high-volume call center operations. The ideal candidate will oversee a large team, optimize communication workflows, and ensure exceptional patient service in a fast-paced environment. Responsibilities Include: Overseeing and managing day-to-day call center operations Leading, training, and motivating a large call center team Ensuring high standards of patient communication and service Implementing workflows, procedures, and performance metrics Streamlining processes to increase efficiency and reduce bottlenecks Collaborating with leadership to align service goals Ideal Qualifications: Experience in call center leadership, preferably in healthcare or homecare Excellent communication and problem-solving skills Strong leadership and team-management abilities Ability to thrive in a high-volume environment Highly organized, process-driven, and proactive Salary : $75k - $100k/Year To apply, please send your resume to Chaya@bhirednyc.com