Dealer Support Manager Newark, NJ | Full Time | Onsite $120,000–$150,000 Help elevate the dealer experience for a fast-growing national manufacturer. About the Company We are a rapidly expanding manufacturer and distributor of high-demand, design-focused home improvement products. With a nationwide dealer network and strong growth momentum, we are investing in leadership to scale our service operations and strengthen dealer relationships. This is a high-visibility opportunity to shape how support is delivered across a growing organization. About the Role We are hiring a Dealer Support Manager to lead and elevate our internal service team. This role is about more than answering tickets. It’s about building structure, improving response times, strengthening cross-team communication, and ensuring our dealers experience professionalism and clarity at every touchpoint. You’ll work closely with Sales, Production, and Logistics to ensure orders are accurate, issues are resolved quickly, and service improves as volume grows. What You’ll Own • Lead and develop the Dealer Support team • Improve dealer communication and response time • Oversee accurate order entry and issue resolution • Identify process gaps and implement smarter workflows • Use data and KPIs to improve service performance • Partner cross-functionally to reduce friction and delays • Launch feedback loops to improve dealer satisfaction What We’re Looking For • Experience leading customer or dealer support in a product-based business • Background in manufacturing, building materials, cabinetry, appliances, or home improvement preferred • Strong communicator who can represent the company confidently • Process-minded leader who enjoys improving systems • Comfortable working in high-volume environments • Data-aware and comfortable tracking performance metrics • Hands-on leadership style — not afraid to roll up sleeves Why Join • High-impact leadership role • Opportunity to professionalize and scale a key function • Fast-moving, growth-oriented environment • Competitive compensation and advancement potential If you’re ready to lead a service function that directly impacts dealer satisfaction and company growth — we’d love to speak with you. Email Resume: Joel@maiplacement.com Apply Online: https://jobs.crelate.com/portal/maiplacement/job/nx3r4147j4ke9ymi8wmdbb1qya?crt=1771807367021 Refer a friend, get up to $1000!