Our client, a tele-health company, servicing NYS, is seeking a collaborative and dynamic Operations Manager to join their team and oversee the day-to-day management of their techs across New York State. This role is pivotal in ensuring our techs can work smoothly, efficiently, and productively while serving as the essential link between technical staff and the broader organization. Responsibilities: Lead and support the daily operations of technologists, focusing on optimizing workflows, ensuring productivity, and fostering a positive work environment. Act as the primary point of contact and coordinator between the Techs and other key areas of the company, such as: Dispatch: Ensuring smooth coordination between service requests & technical responses. Client Relations: Maintaining the satisfaction levels of the customers. QA & Compliance: Meeting regulatory standards through quality controls and audits. Scheduling and Resource Allocation: Oversee team schedules to ensure adequate coverage and effective planning, especially during peak times, while addressing the needs of the technologists. Team Development: Partner with recruitment and HR to onboard, retain, and develop top talent. Champion the growth and professional development of the technologist team. Operational Alignment: Serve as a bridge between techs and other departments, including sales and customer service, ensuring that operational needs, challenges, and feedback are communicated effectively to drive improvements. Continuously identify and address operational challenges to improve efficiency and service delivery while maintaining compliance with standards and policies. Collaborate on the development of operational strategies and long-term planning, ensuring alignment with company goals and resource needs. Requirements: 5+ years of experience in operations management, preferably within healthcare, tele-health, home services, or field-based service organizations Proven experience managing and supporting distributed teams (technologists, technicians, or field staff) Strong ability to design, implement, and optimize workflows to improve productivity and service delivery Experience coordinating across multiple operational functions, including dispatch, scheduling, client relations, and quality/compliance Strong people-management skills with the ability to motivate, coach, and develop team members Strong problem-solving skills with the ability to identify operational gaps and implement practical solutions Excellent communication and interpersonal skills, both written and verbal Ability to manage multiple priorities in a fast-paced, evolving environment Strong organizational skills with high attention to detail Proficiency with operational tools and systems (scheduling software, CRMs, reporting dashboards, or similar platforms) Location: Brooklyn NY Salary: $150K