Responsibilities: Team & Operational Support Provide daily administrative and operational support to 20+ team members including Outreach Representatives, BCBAs, and RBTs Monitor caseload activity and assist with scheduling coordination and service-related follow-ups Serve as a central point of contact for internal questions, workflow organization, and problem-solving Track key performance metrics, outreach numbers, and overall team productivity for leadership review Hiring & Onboarding Coordinate recruitment efforts for Outreach Representatives, RBTs, and BCBAs Schedule interviews and prepare onboarding materials for new hires Ensure completion of employment documentation and onboarding requirements Partner with credentialing teams to facilitate provider enrollment and service readiness Maintain onboarding trackers to ensure timely completion of all required steps Cross-Department Collaboration Work closely with credentialing, billing, and collections teams to resolve authorization and documentation issues Support communication between departments to prevent service delays and improve operational efficiency Outreach Team Coordination Facilitate weekly meetings with Outreach Representatives to review metrics, identify challenges, and highlight progress Maintain outreach tracking documents, dashboards, and follow-up systems Support outreach staff with organization and accountability Documentation & Compliance Monitor DocuSign envelopes for completion and follow up as necessary Download and properly file completed documentation into staff and client records Create and maintain templates, SOPs, workflow guides, and training materials Ensure digital file organization and compliance with company standards Clinical & Family Support Provide administrative support to BCBAs and RBTs to ensure continuity of care Assist families with general questions, documentation reminders, and communication routing Help coordinate intake paperwork and service readiness tasks Administrative & General Support Manage shared inboxes and assist with leadership communications Respond promptly and professionally to internal messages and texts Schedule meetings, prepare agendas, and track action items Maintain trackers, spreadsheets, and internal systems Support special projects and process improvement initiatives as assigned Requirements: Strong organizational and multitasking skills in a fast-paced environment Excellent written and verbal communication skills High attention to detail and ability to manage multiple priorities Proficiency in Microsoft Office, Google Workspace, DocuSign, and spreadsheet tracking Ability to work independently while supporting cross-functional teams Benefits: Generous PTO package Warm and supportive work environment Opportunity to grow within the company