Crown Heights Company is looking for a Full Time Customer Service Manager Manage orders that come in through email and distribute them amongst the stores, ensuring accurate and timely order processing. • Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and professionalism. • Help store managers with any inquiries or special requests for customers; ensure these situations are resolved in every aspect pertaining to every department in the company. • Update customer account notes in the system to ensure they are always current. • Adjudicate customer complaints regarding billing and delivery issues. • Investigate disputes and make sure customer is properly taken care of at all times, while liaising with the necessary departments and ensuring timely solutions. • Maintain a high standard of organization so no orders, requests, or inquiries get overlooked. • Identify root causes of issues, breaking down situations so all parties understand it, presenting an all-encompassing solution and directing necessary staff accordingly in resolving the issue. Full Time 8 am - 5 pm Male or Female Salary: 65-85K, based on experience e-mail: resumes@staffconnectny.com text: 347-471-1789 View all current openings on: www.StaffConnectNY.com