We're hiring a Service & Office Coordinator to manage scheduling and dispatching, serve as the main point of contact for customers by phone, WhatsApp, and email, and handle fleet administration, insurance paperwork, and claims — all while keeping records organized and following established SOPs. We're looking for someone highly organized, detail-oriented, professional, and personable, with a strong sense of urgency. The ideal candidate can work independently, multitask effectively, use good judgment, communicate warmly and professionally with customers, and take ownership of issues through resolution. Prior scheduling, dispatching, receptionist, secretarial, or office coordination experience is preferred. Insurance or HVAC experience is a plus but not required.