Customer Service Manager | Brooklyn, NY $100,000 $130,000 About the Role: A media company is looking for a Customer Service Manager to build out a CS system from the ground up, manage the team, and handle escalations. This is a priority hire for someone who understands the client base's specific needs and communication style, and who can bring structure and leadership to a high-volume support environment. Key Responsibilities: System Building & Management Build a customer service system from the ground up Manage the customer service team Handle escalations directly Support Operations Oversee resolution of high-volume software "how-to" tickets, many of which require a quick phone call to resolve Oversee handling of hardware issues, most commonly caused by customer misuse (e.g., water damage, drops) rather than manufacturing defects Qualifications: Strong understanding of the client base's specific needs and communication style Experience building or managing a customer service system and team Comfortable handling escalations and high-volume support issues Strong communication skills Ability to delegate effectively Interested? Send your resume to: Racheli@bhirednyc.com